![]() ![]() Once we have the info, we’ll send it off to the engineering team for their suggestion, and get back to you with their recommendation. Please fill out the following fields, and we’ll do our best to assist: Verify that your device displays a solid white LED A solid white LED indicates that the device is powered on and awaiting adoption. Please note that we stress that a pure LoS is required, as even the occasional waving tree branch can disrupt signals, and no manufacturer of any brand can guarantee consistent signal without such a clear line. Refer to UniFi Cloud Adoption (Layer 3) if you are using our subscription-based UniFi Cloud, or if your device is on a different network than your host (Layer 3).These radios are usually mounted on poles to ensure an uninterrupted Line-of-Sight (LoS). For example, between a house and a shed 75 meters away would requite a pair of PtP radios.For long-range Point-to-Point (PtP) and Point-to-MultiPoint (PtMP) links, please confirm if there is a clear line-of-sight between the structures you want to establish a link between.If the above isn’t available, a Google Maps (or simple mud map) aerial screenshot of the area, annotated to show scale/distances, location of structures etc.Having a map showing scale will help the engineers determine how many Access Points and Point-to-Point (PtP) radios will be required, and where they should be placed for the best coverage.Provide us a floor plan/property map of the office, house, property, boat etc.Explain clearly what you wish to achieve using Ubiquiti products.Provide as much detail about your current setup as possible.You can assist us in helping you get the best recommendation by the guidelines below: The very nature of radio-based networks dictate that a full professional site survey is really the only way to guarantee an optimum result. We do stress that any feedback we provide are recommendations only. We’re happy to forward your details to the engineers for their recommendation, which should put you well on the right track to determining the products required to achieve a successful outcome. We do love to help though, and we can offer the next best alternative to a basic project design – recommendations from Ubiquiti-trained engineers, whom we have access to through our distribution partnership. As a supply-only reseller, we don’t provide a “solution and design service”, and always suggest our customers work with experienced networking professionals for the best outcomes.Īs each site is different in many ways, from the materials used in construction, to surrounding obstacles and other factors, general suggestions as to what might work in your particular scenario may lead in unsatisfactory outcomes.
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